INFO

ABOUT

Your Big Day is based in Cyprus, with a presence in China and the Philippines -- but we are more than happy to work with anyone, anywhere! We are a one-stop-destination for wedding invitations, paper invites, and custom designs, all crafted with love. We are proud to be a small and growing business, supporting local artists and creators. Have something particular in mind? Get in touch today to start creating something beautiful that will last a lifetime. 

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NEWSLETTER

info@createyourbigday.com | ©2018 YourBigDay | All rights reserved

Questions?

Process 

- How long will my order take? 

It depends, but on average, it takes about 3-4 weeks to complete your design and approve all artworks, then an additional week for production. Then, we will ship your full order via DHL Express Worldwide or TNT Express, which takes about 4-10 business days. All in all, you can plan approximately 5-7 weeks turnaround time from start to finish.Please let us know early on if your project is time sensitive.​

- Can I rush my order? 

If you’ve already placed an order and would like it to be processed or shipped faster than standard first class, please email us directly at info@yourbigday.com. If your project requires immediate attention, please let us know when you inquire.

- How many rounds of revisions do you accommodate per order?

As many as it takes! It is your big day and we are dedicated to getting the design perfect and exactly how you've envisioned.

- What is classified as a revision?

A revision is classified as any change (no matter how small) to the artwork proof that is provided. Please note you’ll always receive a new proof to approve. And we do not accept approvals to print with revisions.

- What is a proof?

A proof is the artwork we will send for your review and approval. Proofing is always done digitally and sent in PDF format, unless you request for a print sample. Please note the cost of custom print samples will vary according to the complexity of design. Orders for print custom samples will affect overall turnaround time, especially for international customers. 

- How long does the design process usually take? 

This depends on the complexity of your design and the amount of couples we are currently working with. We are typically able to send your first proof within 3 business days from the start of the design process. Then, depending on the amount of revisions, we are usually able to come up with a finalised design within a week.

- Can I order a print sample? 

Yes! You can order FREE samples of invitations sets, as shown on our website, which will be delivered at no extra charge to customers in Cyprus. We encourage you to order a sample to feel and see the design in person, before it goes to print.

- Where do you ship to? 

At this time we currently ship to addresses within Europe. The cost for delivery is calculated based on the destination, size and the weight of the product. We're working on providing our services worldwide. Stay tuned! 

- How long does shipping usually take? 

All orders will be sent via DHL express or TNT (2-6 business days). Shipments will be sent with a tracking number, but please be aware that Your Big Day cannot be held responsible for lost, delayed, or damaged shipments once your order leaves custody of the relevant postal service. 

- Can you reprint my order if I find errors on the final, printed invitations? 

Once you sign off on the digital proofs, your are approving the design to be printed exactly as they appear. Your Big Day will not be responsible for any inaccuracies that might be found after that point. If an error in text is found after the point of approval, we will adjust the design at no additional charge. However, if printing of the initially approved proof has commenced, the client will be responsible for all applicable reprint fees.

- How do we get started? 

To find out more about our creative process, click here. ​If you're ready to get started, fill out this contact form. 

Services

- Is there a minimum order?

There is a minimum order of 100 on everything printed. 

- Do you do envelope liners? 

Yes. We offer envelope liners for the flap envelopes and square flap envelopes. Many of our invitation sets already include envelope liners in the quoted price. To check them out, click on our Collections page

- How are my invitations delivered? 

Your invitations will arrive to you pre-assembled.  But, they are not in their envelopes when they arrive.  Your package will include any seal stickers, envelopes, and your invitation cards will be printed with your approved artwork.

- Do you offer returns/ refunds? 

Due to the custom nature of our products, all sales are final and design deposits are non-refundable once the artwork has been created. Your Big Day cannot offer returns, refunds or exchanges in the event of cancellations or event changes.

- Can you print in a foreign language? 

Yes, we can. You can send us your copy in any language, including foreign characters and we will assist you as best we can. However, it is strongly recommended to be clear about the layout of your wording and ensure that you have checked carefully for grammar and spelling mistakes. 

- What are the printing techniques that you apply? 

Offset printing is the main printing process we employ. This is the process where ink is transferred from an etched plate to the paper via a rubber-stamp-like instrument. This gives a ton of flexibility when it comes to colour options, allows designs and lettering to look more vibrant and works well with more textured papers like cotton or bamboo. To learn more about this and other product information, click here. 

Payment 

- Are the prices listed on the website final? 

The prices vary depending on what paper you want, the quantity, any additional inserts cards, the envelopes, etc. Once we know this information we will be able to give you a quote. Remember, the higher the volume of the order, the cheaper it will be! 

- How do we finalise our booking with Your Big Day

An email with our contract will be sent to you with and order form, so you can read the few policies we have. There is a 25% deposit required to place your order. Once received, we will add your project to our design production schedule. Your remaining balance is due at the time you approve your order to go to print.

- How much does shipping cost? 

Shipping costs, any applicable customs duties, and taxes imposed by Customs and revenue authorities in the destination country will be included with the initial quote. These costs are calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. Orders will be shipped as soon as payment is received.

- Are there any additional costs that will be due upon receipt of my order? 

As long as you pay the prepaid taxes and shipping costs, the order total in your initial quote is the exact amount you'll be billed for. There will be no additional costs or hidden fees due upon delivery!

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